Per line and per order are very different numbers and they are easy to confuse. A queue can show an 87% auto-pass rate on lines while most orders still need attention, because a single blocked line holds its whole order.
That is the intended behaviour rather than a contradiction: an order is only shippable if every line on it is right.
Related terms
- Touchless processingTouchless processing is the share of orders that pass from receipt to ERP without any human intervention, and it is the headline metric most order-automation vendors report.
- Exception queueAn exception queue is the working list of orders that could not be processed automatically, ordered so that the work needing a human decision is visible first.