The design of this queue is most of the user experience of an order-automation product. A good one makes four things obvious without a click: what needs a decision, why, what resolves it, and what happens next.
Exception-first ordering matters because the alternative — a chronological list of everything — hides the ten orders that are blocked among the ninety that are fine.
Related terms
- Touchless processingTouchless processing is the share of orders that pass from receipt to ERP without any human intervention, and it is the headline metric most order-automation vendors report.
- Auto-pass rateAuto-pass rate is the proportion of order lines that clear every validation check without needing a reviewer, measured per line rather than per order.